Small Enterprise Diagnostics

In addition to the full flung 40 processes scope IT Management and Governance Diagnostic, Info-Tech Research Group made available a similar diagnostic for Small Enterprises. This Small Enterprise IT Management and Governance Diagnostic focus on 18 core processes that matter for Small Enterprises. 

The 18 core processes are divided over the following topics:

  • IT Strategy and Governance
  • IT Operations
  • Infrastructure Management
  • Security and Risk Management
  • Application Management

In the following section we describe the processes in a little bit more detail.

IT Strategy and Governance

IT Strategy and Governance

Align strategic IT plans with business objectives. Clearly communicate the objectives and associated accountabilities. Ensure that IT related processes are overseen effectively and transparently,and that legal and regulatory compliance requirements are met.

Stakeholder Management

Manage the relationship between the business and IT to ensure that the stakeholders are satisfied with the services they need from IT and have visibility into IT processes.

People & Resource Management

Provide leadership and set up the structure of IT’s people, processes, and technology as well as roles and responsibilities to ensure that they’re best meeting the needs of the business.

IT operations

Service Desk

Provide timely and effective response to user requests and resolution of all types of incidents.

Restore normal service; record and fulfill user requests; and record, investigate, diagnose, escalate and resolve incidents.

Project Management

Manage all IT programs and projects from the portfolio in alignment with the business strategy. Initiate, plan, control, and execute programs and projects to ensure that the business realizes project benefits while experiencing few delays and cost overruns.

Vendor Management

Manage IT-related services provided by all suppliers, including the selection of suppliers, management of relationships, management of contracts, and reviewing and monitoring of supplier performance.

Requirements Gathering

Manage the collection of business requirements as they pertain to acquiring or creating IT solutions.

infrastructure management

Incident & Problem Management

Identify and classify problems and their root causes and provide timely resolution to prevent recurring incidents. Reduce the number of operational problems.

Change and Release Management

Manage all IT system changes in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications and infrastructure.  Successfully implement new IT solutions and services in line with the agreed-on expectations and outcomes.

Availability & Capacity Management

Balance current and future needs for availability, performance and capacity of IT systems and infrastructure through the forecast of future performance and capacity requirements.

Asset Management

IT assets through their life cycle to make sure that they deliver value at optimal cost, remain operational, are accounted for and physically protected.Ensure that the assets are reliable and available as needed.

Security and risk management

Security Strategy

Protect enterprise information as required by the business. Establish and maintain information

security roles and access privileges, and perform security monitoring to minimize the business impact of operational information security vulnerabilities and incidents.

Business Continuity Planning

Establish and maintain a plan to enable the business to respond to incidents and disruptions in order to continue operation of business and IT processes.

Disaster Recovery Planning

Establish and maintain a plan to enable IT to respond to incidents and disruptions in order to continue operation of required IT services and assets.

application management

Application Portfolio Management

Manage the organization’s suite of applications by determining each application’s ability to provide value to the business relative to its cost. Identify which applications to retire, grow or replace, re-purpose or sustain.

Application Selection & Implementation

Manage the selection and implementation of enterprise applications, off-the-shelf software and Software as a Service, to ensure that IT provides the business with the most appropriate applications at an acceptable cost.

Data Architecture & Governance

Manage the business’ databases, including the technology, the governance processes and the people that manage them. Establish the principles, policies, and guidelines relevant to the effective use of data within the organization.

Analytics & Reporting

Develop a set of capabilities, including people, processes and technology, to enable the

transformation of raw data into meaningful and useful information for the purpose of business analysis.